OUR SERVICE

Appointments can be made by telephone or text between the hours of 7am-5pm, Monday-Friday.

We always try to keep to the allocated appointment slot that has been given, however, from time to time appointment slots may need to be adjusted. We will always advise clients of this, as soon as possible or you are welcome to call the mobile number for an arrival time

If a client cancels within 24 hours of their appointment, we reserve the right to charge a cancellation fee.

Work on horse’s feet may be done by any member of the Britten Farriery Ltd team, or subcontractor under our authority.

Safety is a priority for Britten Farriery Ltd. In the event that they feel it is unsafe to continue to shoe a horse, they reserve the right to stop working on a horse until it is safe to do so.

A safe working environment should be provided with hard standing, electric, water and shelter from the rain. Horses should be presented clean and dry where possible.

PAYMENT TERMS 

Invoices are due on receipt or on agreed terms

In the event that a client has an invoice outstanding, there will be no further visits, shoeing or trimming until the invoice has been cleared

Outstanding invoices may also be subject to a minimum £10 administration charge

There will be a annual price rise inline with inflation 

LOST SHOES

Lost shoes incur a fee

If a shoe is lost in less than 7 days will be free of charge 

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COMPLAINTS PROCEDURE

In the event that a client wishes to raise a complaint. Please raise this directly with Stephen Britten, either by email or verbally and he will strive to resolve the issue as quickly as possible.

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SAFETY

Horses need to be handled by the owner or appointed groom/other as Britten Farriery Ltd accepts no liability or responsibility for catching or moving horses to and from shoeing area.

Should the horse become impatient or dangerous someone (owner or appointed other) would be required to hold the horse whilst work is carried out/finished on the horse. 

OTHER

By using the services provided by Britten Farriery Ltd you are accepting that we can use photos or X-rays (or any other diagnostic imagery) for educational and social media use. These will be used respectfully to the client and horse but any images taken or X-rays sent to Britten Farriery Ltd are then the property of Britten Farriery Ltd to use as we see fit.

Privacy Policy And General Data Protection Regulation (GDPR)

Britten Farriery Ltd will not share your personal data with any 3rd party

Any issues with the equine will be shared with the vet upon request 

All data is stored on password protected devices 

All data is destroyed after 7 years, please contact us if you would like your data removed from our database.

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