The horse needs to be caught, clean and dry, on a level hard standing, in a secure area, at a minimum, at the time of your appointment.

Ideally with shelter, we also require water and electricity (for shoes)

Nearby, should be tools to clear up after the horse, and sweep up after the shoeing.

An unwritten rule is a cup of tea!

No. Our insurance does not cover us to be responsible for your horse. Someone must be present to hold the horse

We tend to give time windows, mostly because things can take longer than expected, there's traffic, there is an extra one to do, or some times one less to do. 

If you have time constraints, please let us know when booking and we can arrange it, usually at the start of the day, if available.

Please let us know as soon as possible so we can re-arrange and also book in alternative work. 

Failure to let us know within 24-48hrs may be subject to a cancellation charge - see here